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They have also at some point sent me an email saying they could not send me what they need for installation because I gave them a wrong address and things could not be delivered, even though I had received the router with no issues several weeks earlier.

So guess what, we had to wait another 2 weeks for the wifi.

based on that I paid 62 euros twice.

Customer services can only be contacted by phone and just fob you off.

At this point my wife gets a little upset, "we'll give you an appointment for 18 August" my wife replies "you're joking, that is ridiculous" at which point 1und1 hangs up on my wife.

When I said I do not want to receive this same email anymore, I received a letter with the same questions, with the addition of them telling me that the flat number I gave them does not exist and I made a mistake.

This invoice was for an annual service, basically paying for the next year.

AVOID , AVOID They should be no star option.

Not eligeble to get anything from this company.

Your job would be a good start.

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